IT Support & Field Engineers

Company Name:
Apex Staffing

Opportunity to join a fast growing technology firm providing business technology guidance, products and services to organizations nationwide. Their commitment to clients is to simplify their technology experience, freeing them to build their businesses by managing their technology. Offers a competitive Salary, Training and Education, a great Benefits Package (medical, dental, 401k), generous PTO and an excellent work atmosphere.
Tier II/III Support Engineers with a minimum of 3 years of extensive hands on experience with Microsoft, Citrix, VMware, etc.
Tier II Support Engineer

Job Description:
Provide Level II technical support
Troubleshoot and resolve highly complex customer system problems across a broad range of technologies
Provide technical design support
Assist with implementation of new network components as part of project assignments (network and workstation)
Develop system documentation
Perform proactive network health evaluations
Benchmark, analyze, and make recommendations for the improvement of the environment
Provide helpdesk support including analyzing and resolving end-user issues
Project management

Tier I Support Engineers --- 2 - 5 years of extensive hands on experience with Microsoft, Desktop Support, etc.

Job Description:
Provide Level I technical support
Troubleshoot and resolve customer system problems across a broad range of technologies
Provide remote technical support
Assist with implementation of new software/peripherals
Provide detailed problem resolution
Perform proactive system health evaluations
Provide helpdesk support including analyzing and resolving end-user issues
Provide phone support for technical issues

Field Services Engineers-- 3 - 5 years of extensive hands on experience with Microsoft, Desktop Support, VMWare, Citrix, Cisco, etc.

Job Description:
Provide Level II/III technical support
Troubleshoot and resolve customer system problems across a broad range of technologies
Provide remote and onsite technical support
Assist with implementation of new software/peripherals
Provide detailed problem resolution
Perform proactive system health evaluations
Provide helpdesk support including analyzing and resolving end-user issues
Provide phone support for technical issues

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